SkyCrown Casino Privacy Policy

At SkyCrown Casino, we are deeply committed to safeguarding your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you access our platform at skycrown.com. Whether you visit the SkyCrown casino website from a desktop browser, use the SkyCrown casino app, or log in through a mobile device, this policy applies to all interactions you have with our services. We encourage you to read this document carefully before registering or using any part of our platform.

Who We Are

The SkyCrown online casino is operated by Metlait SRL, a company incorporated in Costa Rica with registration number 3-102-911867. We hold an e-gaming licence (No. 0000064) issued by the Tobique Gaming Commission, which governs our operations and mandates that we maintain strict data protection standards. When you use our services, we act as the data controller responsible for your personal information.

Information We Collect

When you register or interact with our Sky Crown Casino platform, we may collect a variety of personal data. This information is essential for us to verify your identity, process transactions, and provide a safe gaming environment. At SkyCrown, we collect the following categories of data:

Full name, date of birth, and nationality
Email address, phone number, and residential address
Username, password, and account preferences
Payment details including card numbers, e-wallet identifiers, and cryptocurrency wallet addresses
Identity verification documents (passport, national ID, utility bills)
Device information, IP address, browser type, and operating system
Gaming activity, transaction history, and bonus usage
Communications you send us via live chat, email, or WhatsApp (VIP clients)

We at SkyCrown Casino also collect data automatically through cookies and similar technologies when you use the SkyCrown app or access our website. This includes session data, page views, and behavioural analytics used to enhance your experience.

How We Use Your Information

At Sky Crown, we use the data we collect for clearly defined and lawful purposes. We do not sell your personal data to third parties. The primary uses of your information include:

Creating and managing your player account
Processing deposits, withdrawals, and verifying payment methods
Complying with anti-money laundering (AML) and Know Your Customer (KYC) obligations
Delivering personalised bonuses, promotions, and loyalty rewards through our 10-level Comp Points programme
Providing customer support via email at support@skycrown.com, live chat, or WhatsApp for VIP members
Detecting and preventing fraudulent activity, cheating, or misuse of our platform
Improving the functionality of our SkyCrown Casino app and desktop platform
Sending you marketing communications where you have given us your consent
Complying with applicable laws and regulatory requirements under our Tobique Gaming Commission licence

Legal Basis for Processing

Our SkyCrown Casino processes your personal data on several legal grounds depending on the activity involved. We rely on contractual necessity when processing data to fulfil your account registration and facilitate gaming services. We rely on legal obligation when conducting KYC checks and complying with anti-fraud regulations. Where we send marketing communications, we rely on your explicit consent. In some cases, we process data based on our legitimate interests — for example, to improve the security and performance of the Sky Crown casino online platform.

Cookies and Tracking Technologies

At SkyCrown, we use cookies and similar tracking tools to ensure the smooth operation of our website and apps. Cookies help us remember your login preferences when you use Sky Crown casino login features, analyse traffic patterns, and optimise your browsing experience. We use the following types of cookies:

Essential cookies: Required for the SkyCrown casino online login process and basic site functionality
Analytical cookies: Used to understand how players navigate our platform and improve performance
Marketing cookies: Used to deliver relevant promotional content and track campaign effectiveness
Preference cookies: Store your language, currency, and display settings

You can manage or withdraw your consent to non-essential cookies at any time through your browser settings or our cookie preference centre. Please note that disabling essential cookies may affect your ability to complete the SkyCrown casino app login or access certain features of our platform.

Data Sharing and Third Parties

We at SkyCrown Casino work with trusted third-party partners to deliver our services effectively. We only share your personal data where necessary and under strict confidentiality agreements. Our partners include:

Payment processors (Visa, Mastercard, Skrill, Neteller, MuchBetter, cryptocurrency providers, and others)
Game software providers such as Pragmatic Play, NetEnt, Play'n GO, Big Time Gaming, and others
Identity verification and KYC service providers
Fraud prevention and cybersecurity companies
Customer support platform providers
Regulatory bodies and law enforcement agencies where legally required

Our Sky Crown online casino does not transfer your data to jurisdictions that do not maintain adequate data protection standards without appropriate safeguards in place.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or our licensing obligations. In most cases, we maintain records for a minimum of five years following account closure to comply with AML and financial regulations. Once the retention period expires, we securely delete or anonymise your data.

Your Rights

Depending on your country of residence, you may have certain rights regarding the personal data we hold about you. At SkyCrown Casino, we respect and facilitate these rights. You may be entitled to:

Access the personal data we hold about you
Request correction of inaccurate or outdated information
Request deletion of your data, subject to legal retention obligations
Withdraw your consent to marketing at any time
Object to certain types of processing
Request data portability in a structured, machine-readable format
Lodge a complaint with the relevant data protection authority in your jurisdiction

To exercise any of these rights, please contact us directly at support@skycrown.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Security Measures

We at SkyCrown Casino take the security of your personal data very seriously. Our SkyCrown casino website and app employ industry-standard encryption technologies including SSL/TLS protocols to protect data in transit. We implement strict access controls, regular security audits, and internal data handling policies to minimise the risk of unauthorised access, disclosure, or loss of your information.

Responsible Gaming and Data

Our Sky Crown Casino is committed to promoting responsible gambling. We use the data we collect — including your deposit history, session duration, and wagering patterns — to identify potential signs of problem gambling. Where necessary, we may reach out to you with resources or apply responsible gaming tools such as deposit limits, session time-outs, or self-exclusion. Your data is never used to manipulate or exploit vulnerable players.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the legal gambling age. If we discover that a minor has provided us with personal information, we will delete that data immediately and close the associated account. If you believe a minor has registered at SkyCrown Casino, please contact us at support@skycrown.com without delay.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on the SkyCrown casino website. We encourage you to review this page periodically. Continued use of our platform following any updates constitutes your acceptance of the revised policy.

Contact Us

At Sky Crown Casino, we value transparency and are always available to address your privacy concerns. If you have any questions about this policy, how we handle your data, or wish to exercise your rights, please reach out to our support team:

Email: support@skycrown.com
Live Chat: Available 24/7 on our SkyCrown casino website
WhatsApp: Available for VIP members upon invitation

We at SkyCrown Casino are committed to handling your personal data with the highest standards of care, integrity, and transparency. Thank you for trusting us with your information.

Content updated: July 23, 2026